IO Solutions Contact Center seeks a bilingual Customer Service & Sales Specialist to manage customer interactions via chat and phone, resolve issues, recommend products, and drive sales in a fast‑paced, computer‑based environment. The role requires strong written and verbal communication in English and French, excellent customer service skills, problem‑solving ability, and a proactive sales mindset. Full‑time, rotating shifts (12 PM‑5 AM) with a structured advancement program, training, and performance bonuses are offered.