Glovo, a Barcelona‑based startup, is the fastest‑growing delivery player across Europe, Africa, and Western Asia. The company offers a wide range of on‑demand services, from courier deliveries to food, pharmacy, supermarket, and general retail. In Casablanca, the Senior Supply Operations Support will play a pivotal role in the local operations team.

Key Responsibilities:

• Recruit, train, and onboard the entire fleet of Glovers (couriers) in Casablanca.
• Implement processes and optimize strategies for acquisition and retention of Glovers.
• Maintain data integrity by ensuring all information is transferred to the database and reports.
• Handle all documentation and contracts of Glovers in the city.
• Provide on‑site support to Glovers when needed.
• Oversee procurement of work kits and ensure readiness of Glovers to represent the Glovo brand.
• Ensure Glovers receive proper training and provide feedback to the Fleet Operations Manager.
• Manage scheduling, attendance, and general administration of Info‑Sessions while supporting daily operations through operational supervision and KPI analysis.
• Communicate effectively with the local Operations Manager on customer support processes and operations.
• Improve processes on behalf of Glovers through projects when necessary.
• Collaborate with colleagues, learn from each other, and contribute to a supportive environment that encourages growth and impact.

What You Will Bring:

• 2+ years of experience in on‑demand fleet management.
• Excellent communication skills and problem‑solving agility.
• High motivation to work for a fast‑growing startup.
• Basic Excel and data interpretation skills.
• Adaptability to new technologies and continuous learning.
• Initiative, proactivity, and autonomy.
• Positive energy and resilience, even on challenging days.
• University degree.
• Fluency in English and the local language.
• Empathetic, inclusive, and curious attitude.

Benefits:

• Top‑notch private health insurance.
• Monthly Glovo credit.
• Extra time off, flexible work from home (2 days a week) and up to 3 weeks a year from anywhere.
• Enhanced parental leave and office‑based nursery.
• Online therapy and wellbeing benefits.

Glovo values diversity and inclusion, encouraging applicants from all backgrounds to apply. The role is based in Casablanca, Morocco, and requires on‑site presence with occasional remote work.