IO Solutions Contact Center, a leading call center in Morocco, is expanding its team to support its growing customer base. We are looking for a Bilingual Customer Service Specialist with a strong sales focus to join our dynamic team in Rabat.

Key Responsibilities:

• Handle customer inquiries and issues via chat and phone, ensuring timely and effective resolution.
• Recommend and upsell products and services to meet customer needs and drive revenue.
• Maintain accurate records of customer interactions and follow‑up actions.
• Collaborate with cross‑functional teams to improve service quality and customer satisfaction.

Required Skills:

• Excellent written and verbal communication in English and French.
• Strong customer service orientation with a passion for helping people.
• Sales acumen and ability to promote and close deals.
• Problem‑solving and technical aptitude.
• Organizational and time‑management skills in a fast‑paced, computer‑based environment.
• Reliability, punctuality, and respect for work schedules.

What We Offer:

• Full‑time position with competitive base salary plus hourly, performance, and sales bonuses.
• Structured Advancement Program for career growth and promotion.
• Paid training and skill development opportunities.
• Social benefits: CNSS, AMO, private insurance.
• Transport allowance for each shift.
• Rotating shifts (12 PM – 5 AM) – Evening/Night Shift.

Join us to build a rewarding career in a diverse, equitable, and family‑friendly environment.