IO Solutions Contact Center, a leading call‑center provider in Morocco, is expanding its team to support its growing customer base. We are looking for a Bilingual Customer Service & Sales Specialist who will play a pivotal role in delivering exceptional customer experiences and driving revenue growth.

Key Responsibilities:

• Handle inbound and outbound customer interactions via chat and phone, ensuring timely and accurate resolution of inquiries.
• Provide product recommendations and upsell opportunities based on customer needs and preferences.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Collaborate with cross‑functional teams (sales, technical support, marketing) to address complex customer issues.
• Adhere to company policies, quality standards, and regulatory requirements.
• Participate in ongoing training and development programs to enhance product knowledge and sales techniques.

Desired Profile:

• Excellent written and verbal communication skills in both English and French.
• Strong customer‑service orientation with a passion for helping people.
• Proactive sales mindset and ability to identify upsell opportunities.
• Ability to work efficiently in a fast‑paced, computer‑based environment.
• Strong organizational and time‑management skills.
• Problem‑solving skills and technical aptitude.
• Reliability, punctuality, and respect for work schedules.

What We Offer:

• Career growth and development through our structured Advancement Program.
• Full‑time paid training with experienced trainers.
• Stability of employment, social benefits, and performance bonuses.
• A diverse, equitable, and family‑friendly work environment.
• Competitive base salary plus hourly, performance, and sales bonuses.
• Transport provided for each shift.

Working Conditions:

• Full‑time position with rotating shifts (12 PM‑5 AM).
• On‑site work in Rabat.

To apply, please submit your resume and cover letter through our online portal. We look forward to welcoming a dedicated and dynamic professional to our team.