IO Solutions Contact Center, a leading provider of customer experience solutions in Morocco, is expanding its operations in Rabat to meet increasing demand for high‑quality customer support and sales services. We are looking for a dedicated Bilingual Customer Service & Sales Specialist who can effectively manage customer interactions across multiple channels, including live chat, email, and telephone.

Key Responsibilities:

• Respond promptly to customer inquiries, providing accurate information and resolving issues in both English and French.
• Identify upsell and cross‑sell opportunities, promoting relevant products and services to enhance revenue.
• Maintain detailed records of customer interactions in our CRM system, ensuring data integrity and compliance with company policies.
• Collaborate with cross‑functional teams such as Sales, Technical Support, and Quality Assurance to deliver a seamless customer experience.
• Participate in ongoing training programs to stay updated on product knowledge, industry trends, and best practices.

Required Skills and Qualifications:

• Fluency in English and French (written and spoken) with excellent communication skills.
• Previous experience in a call center, customer service, or sales environment.
• Strong problem‑solving abilities and a proactive approach to customer satisfaction.
• Technical aptitude for quickly learning new software and tools.
• Excellent time‑management and organizational skills, capable of handling a fast‑paced environment.
• Positive attitude, teamwork orientation, and a passion for helping customers.

What We Offer:

• Full‑time position with competitive base salary and performance‑based bonuses.
• Structured Advancement Program designed to support career growth and skill development.
• Comprehensive benefits package including CNSS, AMO, private health insurance, and transport allowance.
• Rotating shifts (12 PM – 5 AM) with evening/night coverage, ensuring flexibility for work‑life balance.
• Opportunity to work in a dynamic, inclusive, and family‑friendly environment.

IO Solutions Contact Center is committed to diversity and equal opportunity. We encourage qualified candidates from all backgrounds to apply. Join our team and contribute to delivering exceptional customer experiences while advancing your professional journey.