Foundever, a leading call‑center provider, is recruiting a Bilingual Customer Service Representative for its Arribat Center in Rabat. The successful candidate will serve as the first point of contact for Canadian banking clients, addressing a wide range of banking‑related inquiries in both English and French. Responsibilities include:

• Responding to client questions about account balances, transfers, credit card usage, and digital banking tools.
• Conducting transaction reviews and supporting fraud‑prevention procedures to protect client assets.
• Executing secure banking operations with precision and adherence to regulatory compliance.
• Maintaining up‑to‑date knowledge of banking products, policies, and industry best practices.

Key qualifications:

• Fluency in English and French (spoken and written).
• Previous experience in customer service, call‑center, or support roles.
• Strong communication skills, active listening, and the ability to multitask under pressure.
• Willingness to work night hours aligned with Canadian business time.

Benefits include a competitive base salary with a night‑shift premium, a 1,000 DH language bonus, paid training, and a supportive multicultural work environment. The role offers clear career progression opportunities within the international banking sector.

Working conditions: The position is based at the Arribat Center in Rabat, requiring on‑site presence during night shifts. The role is full‑time, with a standard 8‑hour shift from 12:00 PM to 4:00 AM local time. The company provides comprehensive training and ongoing professional development.

To apply, submit your résumé and cover letter through the Foundever portal. We look forward to welcoming a dedicated bilingual professional to our team.