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Function: _error_handler

File: /var/www/html/application/controllers/Home.php
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File: /var/www/html/application/models/Core_model.php
Line: 2421
Function: _error_handler

File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE

File: /var/www/html/index.php
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Function: require_once

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Backtrace:

File: /var/www/html/application/models/Core_model.php
Line: 2421
Function: _error_handler

File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE

File: /var/www/html/index.php
Line: 318
Function: require_once

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Filename: models/Core_model.php

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Backtrace:

File: /var/www/html/application/models/Core_model.php
Line: 2421
Function: _error_handler

File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE

File: /var/www/html/index.php
Line: 318
Function: require_once

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Backtrace:

File: /var/www/html/application/models/Core_model.php
Line: 2421
Function: _error_handler

File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE

File: /var/www/html/index.php
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File: /var/www/html/application/models/Core_model.php
Line: 2461
Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
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File: /var/www/html/index.php
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Function: require_once

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Backtrace:

File: /var/www/html/application/models/Core_model.php
Line: 2468
Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE

File: /var/www/html/index.php
Line: 318
Function: require_once

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Severity: 8192

Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated

Filename: models/Core_model.php

Line Number: 2461

Backtrace:

File: /var/www/html/application/models/Core_model.php
Line: 2461
Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
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Function: JOB_OFFRE_CONNEXE

File: /var/www/html/index.php
Line: 318
Function: require_once

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Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated

Filename: models/Core_model.php

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Backtrace:

File: /var/www/html/application/models/Core_model.php
Line: 2468
Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
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Function: JOB_OFFRE_CONNEXE

File: /var/www/html/index.php
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Function: require_once

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File: /var/www/html/application/models/Core_model.php
Line: 2461
Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
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File: /var/www/html/index.php
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Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
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Line: 2461
Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
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File: /var/www/html/index.php
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Line: 2468
Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
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Function: strtolower

File: /var/www/html/application/models/Core_model.php
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Function: array_map

File: /var/www/html/application/controllers/Home.php
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Filename: models/Core_model.php

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Line: 2468
Function: strtolower

File: /var/www/html/application/models/Core_model.php
Line: 2478
Function: array_map

File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE

File: /var/www/html/index.php
Line: 318
Function: require_once

Support Utilisateurs & Conduite du Changement
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    Support Utilisateurs & Conduite du Changement
    Support Utilisateurs & Conduite du Changement
    28/10/2025 par Novancy Consulting
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    Novancy Consulting, acteur majeur de la transformation digitale et du recrutement IT, recherche un professionnel du support utilisateur et de la conduite du changement pour renforcer son équipe à Casablanca et Rabat. Le poste de Support Utilisateurs & Conduite du Changement est au cœur de la stratégie d’excellence opérationnelle de l’entreprise, garantissant la disponibilité, la performance et l’adoption des solutions technologiques par les équipes internes et les clients.

    Responsabilités principales :

    • Intervenir sur les incidents et les demandes de service via le système de ticketing, en assurant un traitement rapide et efficace.
    • Diagnostiquer et résoudre les problèmes techniques liés aux environnements Windows, Linux, macOS et aux applications métiers.
    • Conduire des projets de changement, en accompagnant les utilisateurs dans la transition vers de nouvelles solutions, en identifiant les risques et en proposant des plans d’action.
    • Contribuer à la rédaction et à la mise à jour des procédures de support, des guides utilisateurs et des FAQ.
    • Organiser et animer des sessions de formation pour les utilisateurs finaux, en adaptant les contenus aux différents profils et niveaux de compétence.
    • Participer à l’amélioration continue des processus de support, en analysant les indicateurs de performance, en identifiant les points d’amélioration et en proposant des solutions innovantes.

    Compétences attendues :

    • Excellente maîtrise des systèmes d’exploitation Windows et Linux, ainsi que des outils de gestion de tickets.
    • Capacité à analyser rapidement les incidents, à identifier les causes profondes et à proposer des solutions durables.
    • Compétences en communication écrite et orale, avec la capacité de vulgariser des concepts techniques pour un public non‑technique.
    • Expérience en conduite du changement, avec une connaissance des méthodes Agile et des bonnes pratiques de gestion de projet.
    • Autonomie, sens de l’organisation et capacité à gérer plusieurs dossiers simultanément.

    Environnement de travail :

    • Équipe dynamique et collaborative, favorisant l’échange d’idées et le partage de bonnes pratiques.
    • Culture d’entreprise axée sur l’innovation, la qualité et la satisfaction client.
    • Opportunités de formation continue et de développement professionnel, notamment dans les domaines de la cybersécurité, de la gestion de projet et des technologies cloud.

    Avantages :

    • Rémunération compétitive, ajustée en fonction de l’expérience et des compétences.
    • Horaires flexibles et possibilité de télétravail partiel, selon les besoins du projet.
    • Programme de bien‑être au travail, incluant des activités de team‑building et des espaces de détente.
    • Accès à un réseau de talents IT, permettant de participer à des projets variés et stimulants.

    Ce poste est idéal pour les professionnels qui souhaitent allier expertise technique et accompagnement humain, tout en évoluant dans un environnement où la qualité du service et l’innovation sont au cœur des priorités. Si vous êtes prêt à relever ce défi, vous pourrez contribuer activement à la réussite des projets IT de Novancy Consulting, en assurant un support de haute qualité et en guidant les équipes vers une adoption fluide des nouvelles technologies.

    Les candidats retenus bénéficieront d’un accompagnement personnalisé, d’un environnement de travail stimulant et de perspectives d’évolution au sein d’une entreprise reconnue pour son excellence opérationnelle et son expertise en transformation digitale. Rejoignez une équipe où chaque jour est l’occasion de faire la différence, d’apprendre et de grandir professionnellement.

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