Severity: Warning
Message: Undefined array key "NAME"
Filename: models/Core_model.php
Line Number: 2883
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2883
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: models/Core_model.php
Line Number: 2883
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2883
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: models/Core_model.php
Line Number: 2883
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2883
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: models/Core_model.php
Line Number: 2883
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2883
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: models/Core_model.php
Line Number: 2883
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2883
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2923
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2923
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2930
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2930
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2923
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2923
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2930
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2930
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2923
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2923
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2930
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2930
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2923
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2923
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2930
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2930
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2923
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2923
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: models/Core_model.php
Line Number: 2930
Backtrace:
File: /var/www/html/application/models/Core_model.php
Line: 2930
Function: strtolower
File: /var/www/html/application/models/Core_model.php
Line: 2940
Function: array_map
File: /var/www/html/application/controllers/Home.php
Line: 978
Function: JOB_OFFRE_CONNEXE
File: /var/www/html/index.php
Line: 318
Function: require_once
Le poste de Support Utilisateur & Conduite du Changement au sein de Novancy Consulting s’inscrit dans une stratégie d’accompagnement des organisations vers une transformation digitale réussie. Le professionnel recruté jouera un rôle clé dans la prise en charge des incidents, la résolution des problèmes techniques et la gestion des demandes fonctionnelles. Il sera également chargé de piloter les projets de changement, de préparer les utilisateurs aux nouvelles solutions, de former les équipes et de mesurer l’impact des initiatives mises en place. Ses missions incluront :
Le candidat idéal possède une solide expérience en support IT, une connaissance approfondie des processus de gestion du changement et une capacité à communiquer efficacement avec des interlocuteurs de tous niveaux. Il doit être autonome, rigoureux et capable de travailler dans un environnement dynamique et en évolution constante. Ce poste offre l’opportunité de contribuer activement à la réussite des projets de transformation digitale de nos clients, tout en développant ses compétences techniques et managériales.
En plus des responsabilités techniques, le support utilisateur devra être capable d’identifier les besoins émergents des utilisateurs, de proposer des améliorations de processus et de contribuer à la mise en place d’une culture d’innovation au sein des organisations. Il devra également suivre les indicateurs de satisfaction client, analyser les retours d’expérience et proposer des actions correctives pour optimiser la qualité du service. La maîtrise des outils de ticketing, la connaissance des normes ITIL et la capacité à travailler avec des systèmes d’information variés (ERP, CRM, plateformes cloud) seront des atouts majeurs pour réussir dans ce rôle.
Novancy Consulting valorise la collaboration, la créativité et l’engagement de ses équipes. Le poste est proposé en CDI, avec un environnement de travail en présentiel dans les bureaux de Casablanca et Rabat, permettant un contact direct avec les équipes projet et les utilisateurs finaux. Le candidat sera intégré dans une équipe de consultants expérimentés, bénéficiant d’un accompagnement continu et d’un cadre propice à l’échange de bonnes pratiques. Ce rôle est une étape importante pour toute personne souhaitant évoluer dans le domaine du support IT et de la conduite du changement, tout en s’inscrivant dans une démarche de transformation digitale à grande échelle.
Severity: Warning
Message: Undefined array key "NAME_NORMALISE"
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: strtolower
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: user/jobDetails.php
Line Number: 1403
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1403
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME_NORMALISE"
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: strtolower
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: user/jobDetails.php
Line Number: 1403
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1403
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME_NORMALISE"
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: strtolower
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: user/jobDetails.php
Line Number: 1403
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1403
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME_NORMALISE"
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: strtolower
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: user/jobDetails.php
Line Number: 1403
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1403
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME_NORMALISE"
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: 8192
Message: strtolower(): Passing null to parameter #1 ($string) of type string is deprecated
Filename: user/jobDetails.php
Line Number: 1399
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1399
Function: strtolower
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
Severity: Warning
Message: Undefined array key "NAME"
Filename: user/jobDetails.php
Line Number: 1403
Backtrace:
File: /var/www/html/application/views/user/jobDetails.php
Line: 1403
Function: _error_handler
File: /var/www/html/application/controllers/Home.php
Line: 1021
Function: view
File: /var/www/html/index.php
Line: 318
Function: require_once
